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Find the reasons for the liftman’s uncivilized behaviour.

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Reasons for the liftman’s uncivilized behaviour when the passenger was rude and ill-mannered towards him:

  1. he was acutely hurt by the slur cast by the passenger on his social status
  2. the passenger’s discourtesy was a wound to his self-respect
  3. he felt insulted by the passenger’s discourtesy.

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