Question

You are Manisha , staying at 22 ,Kirti Nagar ,Delhi. You bought a mobile phone from “Mobile Villa” , Roop Nagar ,Delhi. The phone developed a problem within a few days of the purchase. Write a letter to Sales Manager of the showroom complaining about the defect and seeking immediate replacement.

Answer 1

22 , Kirti Nagar

Delhi

15 December 2021

The Sales Manager

Mobile Villa

Roop Nagar

Delhi

Sir

Subject : Complaint against defective mobile phone

I bring to your kind notice that I bought NOKIA N73 mobile on 5th December 2010 vide

receipt no.SE/099 from your showroom. The phone carries a guarantee of 2 years against

any defect.

I regret to inform that after one week of using it, problems started to appear. The flash of the camera is no longer working. Also, the display screen is getting blurred which makes it difficult for me to see the SMS messages clearly.

Under the terms and conditions of the sale ,the phone carries a guarantee of two years towards any defect. You , are ,therefore requested to replace it at the earliest so that I would be spared from further inconvenience.

Yours faithfully

Manisha