This is an experience I had when I was new to Mumbai. I got into a bus and asked the conductor for a ticket to Dadar. The conductor shook his head and told me that I had got into the bus going in the wrong direction. He patiently explained that I would have to get off at the next stop, cross the road, and catch a bus having the same number but going in the opposite direction. He even pointed out the bus stop to me. Though I felt a bit embarrassed, I thanked him for his kindness.